Frequently Asked Questions
Everything you need to know about your ILoveDooney shopping experience.
Are the products on ILoveDooney authentic?
Yes, every item sold on ILoveDooney is 100% authentic and sourced directly from the manufacturer, Dooney & Bourke.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that a small return shipping fee may apply.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and Puerto Rico.
How should I care for my leather handbag?
We recommend using a soft, damp cloth for light cleaning. Avoid using harsh chemicals or cleaners not specifically designed for high-quality leather.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.